Unlimited Inboxes

Unlimited inboxes and unified one

Control any number of incoming emails by assigning them to an unlimited number of inboxes. Find every email that's assigned to you in your own unified inbox.

Automate with triggers

Automate with Triggers

Automate common activities by creating trigger events that action when a ticket of a certain type is received.

Keep your team on the same page

Assign and prioritize tickets, collaborate behind the scenes, and get stuff done

Team On The Same Page
Tickets Priorities

Prioritise tickets according to their importance so that you can deal with customers' critical issues first

Tags

Keep track of different types of tickets by using a customizable tagging system

Saved Replies

Save time when resolving common issues by using a previously saved reply

Private Notes

Leave notes and information for your company team members that are only visible to you

Tasks

Integrate with your Teamwork Projects account to instantly create tasks relating to a customer ticket

Relationship history

Maintain customer records so you can easily understand your company's relationship with a customer, including a full history of any previous support requests

Looks and feels like email

All communication between you and your customer will look like ordinary emails instead of looking like automated tickets. This ensures the person you are dealing with is not just a ticket to be solved but rather a very valued customer

Seamless integration with Teamwork Projects

Every action taken in Teamwork Desk transcends seamlessly across to Teamwork Projects

Seamless integrations


Don’t take it from us

Here’s what our customers have to say about Teamwork Desk

  • quote

    I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options. Teamwork Desk has the potential to be a really great product. We know that it's still early days and are happy to deal with some occasional, minor bugs knowing that the Teamwork.com team is working hard on fixing and adding new features all the time. Read More...

    testimonials teamwork projects and desk  Ciaran McGrath Ciaran McGrath
    Managing Director Threefold Systems
  • quote

    I see Teamwork Desk is a much better interface for clients than relying on e-mail. Apart from keeping conversations all in one place, with multiple team members being able to provide input, we can extract the more useful information from them and publish them as a knowledge base.

    testimonials teamwork projects and desk Lawrence Ladomery Lawrence Ladomery
    Strategic Digital Manager iGoDirect Group

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