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I just looooove Teamwork Desk. It's everything I've dreamed of. Please continue doing what you do. I have hardly read any help articles, because everything is so easy to understand.
Love it! It's only been 6 weeks and already there is a greater sense of purpose and order within the company. Nothing gets started without a Teamwork Project being created. Now we're using Teamwork Desk & Teamwork Chat to support our customers too.
Teamwork Desk is a perfect fit for our purpose and one of the best cost-effective and quality solution to helpdesk system. I have just shown a demo to my supervisor and she is in love with this system. Thank you and your all team on behalf of Enterprise Architects. We love your customer service too!
Teamwork Projects allows our Account Managers to get out of their email inbox and become more efficient with their time. With Teamwork Desk’s Smart Inboxes, our team is able to view all of the tickets for a particular client and see what is active, on hold, waiting on client, and more. Another important feature that we use is creating a task in Teamwork Projects based upon a ticket that enters in via Teamwork Desk. This saves our team time and ensures that details are not lost in the process.
We are absolutely DELIGHTED with Teamwork Projects. We have been using Basecamp Classic since 2007 and got to the point where the feature/functional limitations were negatively impacting our business. Over the years, we looked at other systems, including the new Basecamp, but did not move forward since the improvements were incremental. In some cases, mission critical features, such as dependencies and time tracking were non-existent. Several weeks ago, we make the decision to take another run at finding a new project system. I visited Capterra and read the summaries of various systems. Teamwork really stood out. In fact, the team here at Find8 was quite skeptical that this brilliant system actually existed. We signed up for a demo account. Each step along the way we kept thinking, “Where’s the flaw?” However, with each project, setting and task that we set up, we found that Teamwork Projects did everything as promised. We finished our migration from Basecamp yesterday. The import process was flawless! Our clients have all switched over, too, as we sent them instructions about how to login with a new password. At the end of the day we held our first status meeting using Teamwork Projects. Again, we were delighted. The reporting system gave us the details AND high level views that we need to effectively run our business. It’s like you read our minds when designing Teamwork Projects. It has everything we’ve been looking for, and more. We didn’t realize that using iOS Messenger was so lame when compared to Teamwork Chat Beta. Wow, we can assign tasks right from a message. OMG, we can run Happiness reports with Teamwork Desk to gauge customer satisfaction. Overall, we are so IMPRESSED!
As a startup, we were looking for a scalable solution for every party inside a project. It should be able to manage small and large projects inside the guidelines of PRINCE2. The expansion of Teamwork Desk allowed us to easily manage the support tickets within the same solution. We are now able to manage support request emails using Teamwork Desk and, if necessary, to open a task in an existing Teamwork Projects project.
At Rainbow Riders we use Teamwork Projects and Teamwork Desk. We have been using Teamwork Projects for 5 years already and this says a lot. We switched to it from Basecamp and the transition was a breeze with the export/import of a data. The alert feature is used on an everyday basis in our team by every member to announce his individual lunch break. We have used the API to create our own status emails that report the logged hours by every team member and send a dynamic list of inactive projects. We also used Teamwork’s API for our Prepaid Discount Cards for our customers. What we did is a standalone web interface where our clients have individual links for each of their discount cards. There they can track (with the help of the API) the total amount of hours, how much time has been spent and how much time has left in their discount cards . Also they can see on what tasks the time has been spent. This way we provide them very clear overview on what they have spent their money for, which increases the level of trust. The calendar in Teamwork Projects helps us to track internal holidays. Teamwork Projects helps us to manage and prioritize our projects and tasks effectively and to have a good overview of what has been done and what should be done. The privacy and notification features are also valuable as they help to direct the information to the right people and keep it private when needed. It helps us to communicate effectively among our team, as well as with our clients and partners. The support is great. It comes always on time with friendly and helpful advices. We liked it so much that we spread the good word and our partners from Marvelous also started using Teamwork Projects as they liked it a lot. Teamwork Desk is also an effective tool as it helps us to be notified about various issues and requests by customers and to act accordingly and on time. We no longer use our mailboxes as such. We are glad to use Teamwork’s products as they help us do what we want to do - high quality web and mobile software development. We have seen Teamwork growing from the very start and we are very pleased by the amount of new features introduced every month. We are always looking forward to see what the future brings.
I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options. Teamwork Desk has the potential to be a really great product. We know that it's still early days and are happy to deal with some occasional, minor bugs knowing that the Teamwork.com team is working hard on fixing and adding new features all the time.
I see Teamwork Desk is a much better interface for clients than relying on e-mail. Apart from keeping conversations all in one place, with multiple team members being able to provide input, we can extract the more useful information from them and publish them as a knowledge base.
We transitioned to Teamwork Projects from a nightmarish ActiveCollab/Basecamp mutant hybrid and it is the best business decision we've ever made. Teamwork Projects is a beautiful balance that's simple enough to get buy in and collaboration from entire client teams but powerful enough to manage effectively complex projects. I have both Prince 2 and PMP qualifications and I've literally seen what the entire industry has to offer. No project management software is as simple to use or as powerful. It's deceptively simple and that's a really great thing that you need to experience to understand. My personal favourite part of Teamwork Projects is how well it's designed. It's FAST. The engineering team have done and do an amazing job at keeping Teamwork.com just like a native desktop application. The Teamwork Projects support team is also shockingly good. Coming from other platforms, it's a bit of an adjustment to actually deal with support staff who treat your problem as their problem. With Teamwork Projects, in the space of two years, we cut down on client churn by 80%. That's a HUGE deal for us! Keeping a client is our highest business priority and Teamwork Projects is absolutely pivotal in ensuring that is kept in check. As we all know, communication can be the difference between a happy and an unhappy customer and Teamwork Projects enables us to score consistent 10s for communication. Our overall customer satisfaction rate has increased from 89% to 97% since switching to Teamwork Projects. Using Teamwork Desk in conjunction is looking like this year is going to get us to 100%. We can tie almost €1M in additional turnover directly to the process and customer satisfaction improvements that Teamwork Projects has enabled. Considering the product subscription is such incredible value for money, it's by far our biggest internal return on investment. Long may it last! If you've tried everything else (and yes, I've felt the pain of dredging through them all too), you've finally found what you're looking for.
I've been using Teamwork.com for about 3 weeks now. Before, my team was using Trello, Desk.com, emails, and a several other services to coordinate projects and appointments. Teamwork's integration between their Projects software, Chat software, and Desk helpdesk is simply incredible. Having software that talks to itself, is easy and intuitive, and comes with all these features at a very reasonable price is terrific. I give two thumbs up and recommend this to any team trying to stay organized. Well done!
We in TSG started using Teamwork Desk in January 2015. Having been asked to beta test Teamwork Desk it quickly became apparent that the software was capable of doing what other products are only dreaming of. Teamwork Desk ensures that TSG get all support issues resolved on time.
I've worked as a manager for two other companies in the past. Both companies had the CEO off the premise for most of the time and communications were very difficult at best. Now, I work with a company that uses Teamwork and I work in a different USA state than my boss. Our project management is a breeze! Teamwork lets me create events, tasks, reminders, have chats with people, send messages and do SO much more - all from the same platform. We do a lot of virtual meetings with GoToMeeting and Skype and the Notebook feature Teamwork has, lets me easily keep notes and quickly send them out to the team without having to type up long emails or set a reminder to do it later. Teamwork has taken the place of Excel, Outlook (emails), Google Drive, and Desk.com. We use Teamwork Projects, Chat, and Helpdesk for all our company management and could not be happier. Thank you Teamwork for creating such a robust, yet intuitive software system. As a project manager for an inter-national company who works regularly with India, the Philippians, Europe, and the USA I highly recommend Teamwork for anyone who wants to stay on-top of what they and their team is doing.
I'm really impressed how fast and motivated you guys are! You're doing really great work on this software and everyone I show it is impressed by the simplicity of all the Teamwork.com products.