Basic

$5

per agent / mo

Billed annually or $7 / agent monthly

Try This Plan
  • Pay per agent - fixed cost
  • Unlimited agents
  • Unlimited inboxes
  • 1 free Help Docs site
    ($20 thereafter)
  • Smart inboxes
  • Access, embeddable contact form

Pro

$20

Per agent / mo

Billed annually or $30 / agent monthly

Try This Plan
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents
  • 1 free Help Docs site
    ($20 thereafter)
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Help Docs

We are required by EU law to apply the relevant sales tax on all Irish customers and any European Union customers not entering a valid Tax Registration Number on the prices quoted above.


All plans come standard with 256-bit SSL security to protect your customer data. Also included are unlimited storage and the best customer support in the industry. Users may upgrade, downgrade, or cancel their plans at any time. The free trial month introduces users to the Pro plan to see all Teamwork Desk is capable of, then you choose which features are essential to your support team and select a plan accordingly.
For more information on fair usage, read our Terms of Service.

Frequently asked questions

Can I cancel, upgrade, or downgrade later?

Yes, of course. Teamwork Desk is a monthly service and you can cancel, upgrade, or downgrade any time.

Which methods of payment do you accept?

Our monthly subscriptions can be pay by credit card: Visa, MasterCard, or Maestro. If your organization does not allow credit card payments, please contact us at supportteamwork.com to arrange an alternative payment method.
For our annual subscriptions, we can issue you with an invoice and accept payment via bank transfer.

Why are you giving us 30 days free?

We want you to be 100% happy before parting with your cash so feel free to create a site with no obligations. All our paid plans include a 30-day free trial and we don't mention payment details until your trial is nearing the end.

Do you offer discounts to non-profit organizations or educational bodies?

We deal with each case individually depending on the type of organization. Please contact supportteamwork.com outlining the type of organization you are, and we would be happy to help you.

When do I pay?

Near the end of your 30-day free trial, you will receive an email asking you to pay to continue using Teamwork Desk.
At this time, you can choose to cancel with no hassle or obligation. If you decide to continue using Teamwork Desk, you will be asked to create a paid subscription for the monthly payment.

Do I pay monthly or annually?

Your credit card will be charged automatically every month. Again, you can cancel at any time. If you prefer to pay annually offline, you can contact us and we will be happy to help. There are no cancellation or other hidden fees.

What if I just paid and decide to upgrade to a higher plan?

No problem. Simply click the Upgrade button under the new plan and agree to the new price plan. Your new pricing plan will not deduct payment from your account until the next month's billing cycle.

Have more questions?

Our customer support team is here to help!

  • supportteamwork.com
  • +353 21 4307675

Pricing

Basic
Pro
Monthly pricing (billed annually)
$5 / agent
$20 / agent
Monthly pricing (billed monthly)
$7 / agent
$30 / agent
Agent limit
Unlimited
Unlimited
Inbox limit
Unlimited
Unlimited
Free users
-
Part-time agents 10 replies / month
Help Docs site
1 free site
$20 / site / mo thereafter
1 free site
$20 / site / mo thereafter

Features

Smart inboxes
Yes
Yes
Access, embeddable contact form
Yes
Yes
Mobile apps
Yes
Yes
Satisfaction ratings
Yes
Yes
Spam filtering
Yes
Yes
Ticket assignments
Yes
Yes
Private notes
Yes
Yes
Ticket statuses
Yes
Yes
Tags
Yes
Yes
Canned Responses
Yes
Yes
Customer profiles
Yes
Yes
Keyboard shortcuts
Yes
Yes
Email signature
Yes
Yes
Merge tickets
Yes
Yes
Ticket priorities
Yes
Yes
Inbox permissions
Yes
Yes
File attachments
Yes
Yes
Collision detection
Yes
Yes
Advanced formatting
Yes
Yes
Auto reply
Yes
Yes
Add unlimited Helpdocs sites
Yes
Yes
Custom Helpdocs domain
Yes
Yes
Integrated Helpdocs search
Yes
Yes
API
Yes
Yes
User permissions
Yes
Yes
Completely customizable
Yes
Yes
Forwarding/third-party collaboration
No
Yes
Custom SMTP settings
No
Yes
Add unlimited part-time agents
No
Yes
Unbranded emails
No
Yes
Custom triggers
No
Yes
Reporting/metrics
No
Yes
Time tracking
No
Yes
Customer portal
No
Yes
Customer groups
No
Yes

All plans come standard with 256-bit SSL security to protect your customer data. Also included are unlimited storage and the best customer support in the industry. Users may upgrage, downgrade, or cancel their plans at any time. The free trial month introduces users to the Pro plan to see all Teamwork Desk is capable of, then you choose which features are essential to your support team and select a plan accordingly.
For more information on fair usage, read on our Terms of Service.


Don’t take it from us

Here’s what our customers have to say about Teamwork Desk

  • quote

    I see Teamwork Desk is a much better interface for clients than relying on e-mail. Apart from keeping conversations all in one place, with multiple team members being able to provide input, we can extract the more useful information from them and publish them as a knowledge base.

    testimonials teamwork projects and desk Lawrence Ladomery Lawrence Ladomery
    Strategic Digital Manager iGoDirect Group
  • quote

    I'm really impressed how fast and motivated you guys are! You're doing really a great work on this software and everyone I show it is impressed by the simplicity of teamworkpm.

    testimonials teamwork projects and desk Andreas Schimmelpfennig Andreas Schimmelpfennig
    Elastique. We design.

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