Unlimited Inboxes

Unlimited inboxes and unified one

Control any number of incoming emails by assigning them to an unlimited number of inboxes. Find every email that's assigned to you in your own unified inbox.

Custom Columns

Customizable columns

Control the number of columns you can view your tickets by simply clicking into the inbox you’re working from and click on the “customize columns” button on the top right hand corner.

Automated Triggers

Automate with Triggers

Automate common activities by creating trigger events that action when a ticket of a certain type is received.

Keep your team on the same page

Assign and prioritize tickets, collaborate behind the scenes, and get stuff done

Ticket Priority

Tickets Priorities

Prioritise tickets according to their importance so that you can deal with customers' critical issues first.

Ticket Tags

Tags

Keep track of different types of tickets by using a customizable tagging system.

Saved Replies

Saved Replies

Save time when resolving common issues by using a previously saved reply.

Private Notes

Private Notes

Leave notes and information for your company team members that are only visible to you.

Ticket Tasks

Tasks

Integrate with your Teamwork Projects account to instantly create tasks relating to a customer ticket.

Relationship History

Relationship history

Maintain customer records so you can easily understand your company's relationship with a customer, including a full history of any previous support requests.

Invisible to your customers

Looks and feels like email

All communication between you and your customer will look like ordinary emails instead of looking like automated tickets. This ensures the person you are dealing with is not just a ticket to be solved but rather a very valued customer.

Integration

Seamless integration with Teamwork Projects

Turn talk into action! Create tasks directly in your linked Teamwork Projects installation.

Don't take it from us

Here's what our customers have to say about Teamwork Desk...

I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options.

Teamwork Desk has the potential to be a really great product. We know that it's still early days and are happy to deal with some occasional, minor bugs knowing that the Teamwork.com team is working hard on fixing and adding new features all the time.

Ciaran McGrathCiaran McGrathManaging Director at Threefold Systems