It's all about your customers' happiness

We put a strong focus on the only metric that matters- your customers' happiness. Automated customer surveys combined with happiness ratings and reporting means you'll always know what your customers are thinking about you.

Channels

Know what's going on

Teamwork Desk's real time reporting means instant insights into what's going on in your support team.

Channels

Measure & analyze

Better measurements combined with deep insight allow for more efficient use of your team's support resources.

Channels

Take action

Improve the performance of your team and their ability to help customers, utilising all of the insights from your Teamwork Desk reports.

Invisible to your customers
Marketing

Measure your team performance

Detailed reporting on how your team are handling support tickets means it's easy to identify your support superstars.

Help docs

Analyze and improve your Help Docs

Help Docs allows you to sort and profile common customer queries. This allows you to figure out the main issue your customers face, providing you with a framework of rectification.

Analyze and improve your Help Docs

Don't take it from us

Here's what our customers have to say about Teamwork Desk...

I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options.

Teamwork Desk has the potential to be a really great product. We know that it's still early days and are happy to deal with some occasional, minor bugs knowing that the Teamwork.com team is working hard on fixing and adding new features all the time.

Ciaran McGrathCiaran McGrathManaging Director at Threefold Systems