Customer support software that builds better relationships

Creative teams

Handle all of your customer emails in a shared collaborative space. Use our notes feature to share those creative thoughts with your fellow teammates.

I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options.

Ciaran McGrath Ciaran McGrath Managing Director Threefold Systems

Software teams

Maintain a flawless feedback loop with our intuitive helpdesk. Allow your engineers and business team to collaborate on queries and connect with your customers.

We love using Teamwork Desk, because it helps us better manage the communication with our clients. Ticketing is no longer a task, but a fun race of who will make more clients happy

Marian Ignev Marian Ignev CEO and Co-founder of SashiDo.io

Marketing teams

Manage email in one place. Build better relationships with your customers and solve problems faster. Happy customers mean positive word of mouth for your business.

Teamwork Desk helps us to better engage with our clients. As an agency, the 'customer experience' we offer our clients is just as important as the products and services we deliver for them.

Lawrence Ladomery Lawrence Ladomery Strategic Digital Manager at iGoDirect Group

Zendesk Alternative

Switch to a powerful helpdesk that won't dwindle your resources. Teamwork Desk has everything you need to provide your customers with exceptional support. We've made switching easier with our Zendesk importer.

Learn More

Solve Problems Faster

Solve problems faster

Built on our own experience of dealing with customer support queries. We've created an easy to use helpdesk that allows you to effortlessly manage every enquiry from the moment it arrives to the time it's solved. Features such as unified inboxes, assigning tickets, ticket statuses, as well as our customer portal, make it easy to manage your customer support desk.

Solve Problems Faster

Invisible for your customers

Helpdesk software has changed a lot over the years. Teamwork Desk represents a new era of helpdesk software that is totally invisible for your customers. All communication between you and your customers will look like ordinary emails instead of looking like automated support desk responses. This ensures the person you are dealing with is never treated as just a support ticket to be solved, but rather a very valued customer.

Build stronger relationships with your customers

Your customer portal is a single destination for your customers to find answers, get help, and track their tickets. It's completely customizable, so you can make it to match your company's branding and your customers will feel at home.

Stronger Relationships

Help Docs - be helpful 24/7

Build a support hub for your business where customers can get easy answers to frequently asked questions. Teamwork Desk enables you to have this feature without knowing a single line of code.

Help Docs

It works on any device

Teamwork Desk has responsive design, so you can use it wherever you are, on any device. We've also built a native iOS and Android app for even better and faster ticket management on the go.

Works On Any Device

Measure what matters

Make your helpdesk work for you. Get valuable insights into what your customers think,
how your team is performing, and where enquiries are coming from.


Customer Happiness

Customer happiness

The most important indicator of how you and your team are performing! Find out what your customers really think with automated customer satisfaction.

Team Productivity

Team productivity

Find out who your top performers are. Discover who’s responding to queries the quickest and solving the most customer queries.

Channels

Channels

Get real insights into where your customer queries are coming from. Our channel insight tool lets you know what is coming from the website, social media, or Help Docs.

Seamless integration with Teamwork Projects

Turn talk into action! Create tasks directly in your linked Teamwork Projects installation.

Seamless integrations

Don’t take it from us

Here’s what our customers have to say about Teamwork Desk

  • quote

    As a startup, we were looking for a scalable solution for every party inside a project. It should be able to manage small and large projects inside the guidelines of PRINCE2. The expansion of Teamwork Desk allowed us to easily manage the support tickets within the same solution. We are now able to manage support request emails using Teamwork Desk and, if necessary, to open a task in an existing Teamwork Projects project. Read More...

    testimonials teamwork projects and desk Mario J. Kotschner Mario J. Kotschner
    Head of Project Management YOUNITY
  • quote

    We in TSG started using Teamwork Desk in January 2015. Having been asked to beta test Teamwork Desk it quickly became apparent that the software was capable of doing what other products are only dreaming of. Teamwork Desk ensures that TSG get all support issues resolved on time.

    testimonials teamwork projects and desk Sean Ware Sean Ware
    CEO TSG Ltd

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