Customer support software that builds better relationships

Creative teams

Handle all of your customer emails in a shared collaborative space. Use our notes feature to share those creative thoughts with your fellow teammates.

I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options.

Ciaran McGrath Ciaran McGrath Managing Director Threefold Systems

Software teams

Maintain a flawless feedback loop with our intuitive helpdesk. Allow your engineers and business team to collaborate on queries and connect with your customers.

We love using Teamwork Desk, because it helps us better manage the communication with our clients. Ticketing is no longer a task, but a fun race of who will make more clients happy

Marian Ignev Marian Ignev CEO and Co-founder of SashiDo.io

Marketing teams

Manage email in one place. Build better relationships with your customers and solve problems faster. Happy customers mean positive word of mouth for your business.

Teamwork Desk helps us to better engage with our clients. As an agency, the 'customer experience' we offer our clients is just as important as the products and services we deliver for them.

Lawrence Ladomery Lawrence Ladomery Strategic Digital Manager at iGoDirect Group

Zendesk Alternative

Switch to a powerful helpdesk that won't dwindle your resources. Teamwork Desk has everything you need to provide your customers with exceptional support. We've made switching easier with our Zendesk importer.

Learn More

Solve Problems Faster

Solve problems faster

Built on our own experience of dealing with customer support queries. We've created an easy to use helpdesk that allows you to effortlessly manage every enquiry from the moment it arrives to the time it's solved. Features such as unified inboxes, assigning tickets, ticket statuses, as well as our customer portal, make it easy to manage your customer support desk.

Solve Problems Faster

Invisible for your customers

Helpdesk software has changed a lot over the years. Teamwork Desk represents a new era of helpdesk software that is totally invisible for your customers. All communication between you and your customers will look like ordinary emails instead of looking like automated support desk responses. This ensures the person you are dealing with is never treated as just a support ticket to be solved, but rather a very valued customer.

Build stronger relationships with your customers

Your customer portal is a single destination for your customers to find answers, get help, and track their tickets. It's completely customizable, so you can make it to match your company's branding and your customers will feel at home.

Stronger Relationships

Help Docs - be helpful 24/7

Build a support hub for your business where customers can get easy answers to frequently asked questions. Teamwork Desk enables you to have this feature without knowing a single line of code.

Help Docs

It works on any device

Teamwork Desk has responsive design, so you can use it wherever you are, on any device. We've also built a native iOS and Android app for even better and faster ticket management on the go.

Works On Any Device

Measure what matters

Make your helpdesk work for you. Get valuable insights into what your customers think,
how your team is performing, and where enquiries are coming from.


Customer Happiness

Customer happiness

The most important indicator of how you and your team are performing! Find out what your customers really think with automated customer satisfaction.

Team Productivity

Team productivity

Find out who your top performers are. Discover who’s responding to queries the quickest and solving the most customer queries.

Channels

Channels

Get real insights into where your customer queries are coming from. Our channel insight tool lets you know what is coming from the website, social media, or Help Docs.

Seamless integration with Teamwork Projects

Turn talk into action! Create tasks directly in your linked Teamwork Projects installation.

Seamless integrations

Don’t take it from us

Here’s what our customers have to say about Teamwork Desk

  • quote

    Teamwork Projects allows our Account Managers to get out of their email inbox and become more efficient with their time. With Teamwork Desk’s Smart Inboxes, our team is able to view all of the tickets for a particular client and see what is active, on hold, waiting on client, and more. Another important feature that we use is creating a task in Teamwork Projects based upon a ticket that enters in via Teamwork Desk. This saves our team time and ensures that details are not lost in the process.

    testimonials teamwork projects and desk Chris Casseday Chris Casseday
    Director of Operations GNGF
  • quote

    I see Teamwork Desk is a much better interface for clients than relying on e-mail. Apart from keeping conversations all in one place, with multiple team members being able to provide input, we can extract the more useful information from them and publish them as a knowledge base.

    testimonials teamwork projects and desk Lawrence Ladomery Lawrence Ladomery
    Strategic Digital Manager iGoDirect Group

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