Customer support software that builds better relationships

Creative Teams

Creative teams

Handle all of your customer emails in a shared collaborative space. Use our notes feature to share those creative thoughts with your fellow teammates.

Ciaran McGrath
I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options.
Ciaran McGrathManaging Director Threefold Systems
Software Teams

Software teams

Maintain a flawless feedback loop with our intuitive helpdesk. Allow your engineers and business team to collaborate on queries and connect with your customers.

Marian Ignev
We love using Teamwork Desk, because it helps us better manage the communication with our clients. Ticketing is no longer a task, but a fun race of who will make more clients happy
Marian IgnevCEO and Co-founder of SashiDo.io
Marketing Teams

Marketing teams

Manage email in one place. Build better relationships with your customers and solve problems faster. Happy customers mean positive word of mouth for your business.

Lawrence Ladomery
Teamwork Desk helps us to better engage with our clients. As an agency, the 'customer experience' we offer our clients is just as important as the products and services we deliver for them.
Lawrence LadomeryStrategic Digital Manager at iGoDirect Group
Zendesk alternative

Zendesk alternative

Switch to a powerful helpdesk that won't dwindle your resources. Teamwork Desk has everything you need to provide your customers with exceptional support. We've made switching easier with our Zendesk importer.

Learn More
Solve problems faster
Faster

Solve problems faster

Built on our own experience of dealing with customer support queries. We've created an easy to use helpdesk that allows you to effortlessly manage every enquiry from the moment it arrives to the time it's solved. Features such as unified inboxes, assigning tickets, ticket statuses, as well as our customer portal, make it easy to manage your customer support desk.

Invisible to your customers
Email

Invisible for your customers

Helpdesk software has changed a lot over the years. Teamwork Desk represents a new era of helpdesk software that is totally invisible for your customers. All communication between you and your customers will look like ordinary emails instead of looking like automated support desk responses. This ensures the person you are dealing with is never treated as just a support ticket to be solved, but rather a very valued customer.

Customer Portal

Build stronger relationships with your customers

Your customer portal is a single destination for your customers to find answers, get help, and track their tickets. It's completely customizable, so you can make it to match your company's branding and your customers will feel at home.

Customer portal
Help docs
Help docs

Help Docs - be helpful 24/7

Build a support hub for your business where customers can get easy answers to frequently asked questions. All without writing a single line of code.

Solve problems faster
iOS App
iPhone

It works on any device

Teamwork Desk has responsive design, so you can use it wherever you are, on any device. We've also built a native iOS and Android app for even better and faster ticket management on the go.

Measure what matters

Make your helpdesk work for you. Get valuable insights into what your customers think
how your team is performing, and where enquiries are coming from.

Happiness

Customer happiness

Teamwork Desk has responsive design, so you can use it wherever you are, on any device. We've also built a native iOS and Android app for even better and faster ticket management on the go.

Productivity

Team Productivity

Find out who your top performers are. Discover who’s responding to queries the quickest and solving the most customer queries.

Channels

Channels

Get real insights into where your customer queries are coming from. Our channel insight tool lets you know what is coming from the website, social media, or Help Docs.

Integration

Seamless integration with Teamwork Projects

Turn talk into action! Create tasks directly in your linked Teamwork Projects installation.

Don't take it from us

Here's what our customers have to say about Teamwork Desk...

I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options.

Teamwork Desk has the potential to be a really great product. We know that it's still early days and are happy to deal with some occasional, minor bugs knowing that the Teamwork.com team is working hard on fixing and adding new features all the time.

Ciaran McGrathCiaran McGrathManaging Director at Threefold Systems